Friday, February 06, 2009

Phoenix Has Bad Luck... online. In this review: KungFu4Less.

Executive summary:
I ordered some kendo equipment, including a shinai case. They apparently ran out of shinai cases, so they removed it from my order without asking if that was OK. I told them to cancel the whole order.

A few days later, they send me a coupon, and upon checking their website I see that the shinai cases are marked as back in stock. I place a second order, identical to the first.

They canceled the whole order without any notification at all. I didn't even know they canceled it until I checked the status.

KungFu4Less is pretty terrible, and although their prices look good, I don't think I will ever shop there again.

So I'm in Kendo club at EWU. I wanted to buy some kendo gear, and some froogling led me to

Prices seemed OK, so I placed an order for a gi, hakama, and shinai bag. They e-mailed me an order confirmation.

I also told my friend about it, and she placed a similar order.

Then they e-mailed me a second confirmation, with the shinai bag removed. It seems that they are out of stock, so they just took it out of the order.

What the hell? Companies can do that?

I've never had a company change my order without asking for confirmation on my part.

So I e-mailed and canceled the order (probably a good idea anyway, since I think I might have ordered the wrong gi size). But upon checking the website, the shinai case is still listed! But the owner tells me that no, they aren't actually in stock.

Here is the complete first communication (even the parts that expose me for the dick I am): Show/Hide
No no, that is not OK. You can't just DROP an item from my cart and
ship me the rest without asking. Because, I'm going to have to order
that again from somewhere else, and that's going to cost shipping
there, so I might as well order my gi and hakama there TOO. See?

Also, how is the shinai case not available for ME, but it IS available
for my friend [redacted] who placed her order AFTER MINE?

DO NOT SHIP MY ORDER without a shinai case. No shinai case, no order.
Okay we will cancel your order.

Jim Sul
Thank you. I'm sorry for the trouble. I was just very surprised.

Also, when I went back to the website, you still list the shinai case?
Is it available? Or no?
No problem at all Sir... Unfortunately that item is still out of stock. We are very sorry.

Jim Sul

A few days pass, and then I get a coupon from KungFu4Less. Maybe this is a sign? The shinai cases are back and they still want my business? I place another order (this time with the correct sizes). I got a confirmation e-mail shortly.

Then I waited.

And waited.

After more than a week had passed, I went back to the order confirmation e-mail and followed the link to check the status of the order.

It had been canceled.

No notification, no anything, just canceled.

I e-mailed them again, and was summarily chewed out by the owner.

Some highlights:

"You seem to not like the way we run our bussiness, so I ask you to stop placing orders with our company."

"Did you think we were going to ship your order??"


"Yes I canceled your order... We reserve the right to refuse service to anyone and that includes you. You are a very difficult person and I do not want you or anyone like you as a customer. I'm sure you have heard that alot, if that bothers you.. oh well."

"You are one insignificant person who is complaining because he didn't get what he wanted. Grow up."


Here is the full gory transaction: Show/Hide
You canceled my order without ANY notification at all?

This is the worst shopping experience I have ever had.
Dear Sir,

As per your request, we could not ship your order complete, so we cancelled like you requested.

Jim Sul
You canceled one order on my request.

Then you sent me a coupon. When I checked your site, it appeared that
the one item that was missing from my first order was back in stock.
I placed a second order.

You canceled the second order without any notification. You didn't
say "We don't have this item". You didn't even say that you canceled
the order.

There were two DIFFERENT orders.
Dear Sir,

You seem to not like the way we run our bussiness, so I ask you to stop placing orders with our company.

Jim Sul
I will stop placing orders with your company, and instead I will start
telling everyone I know about the terrible service I encountered.
You truley are a very difficult. You make a big fuss about about one item being backorderd and want to cancel your entire order. We were more than happy to accomadate you. What did you think we would do when you place the exact identical order a few days later. Did you think we were going to ship your order?? Did you think we would run the risk of shipping your order incomplete? Of course not, you already told me how you wanted us to treat your orders. Your exact words were "if you cant ship my order complete, then I want to cancel my order." Well guess what... WE CANCELLED YOUR ORDER.

Jim Sul
It wasn't an identical order. It seems you didn't look at it.

It also seems that you say items are available on your site when they
are NOT available.

You didn't say the item was backordered, you just removed it from the order.

My issue isn't that you canceled my second order, it is that you
canceled it WITHOUT NOTIFICATION. Just like you removed an item from
my first order WITHOUT NOTIFICATION. Do you see that part that is
causing the problem? When you change things without telling the
customer, that is BAD.

If you didn't want me to order again, why did you send me a coupon? I
thought "OH, the item is back in stock AND he sent me a coupon! He's
not a bad guy at all, I guess I will order from him again."

I guess that was too much to hope for.
Dear Sir

I am the owner and operation of and I do my best to give mu customers what they want. Sometimes, in bussiness, your gonna have items that are not in stock. I sent you a notification that one of the items you order was not available. You called me and wanted to cancel your order. Wasn't that email a notification that an item was backorderd??? Obviously I didnt just cancel an item from the order and ship it like you claim. Had I have done that, I would not have been able to cancel the order. On this new order, I sent you another email letting you know that the entirre order was being cancelled. Again, doesn't that email act as a notifying your order was being cancellation?? You keep saying we adusted your order without notification, yet you were able to reply to both notification that were sent. TAKE A MOMENT AND THINK ABOUT THAT.

Jim Sul
For the first order, you did not send me a notification that one of
the items was not available, you sent me an order confirmation with
the item removed. I sent you an e-mail saying that I didn't approve
that change and canceled the order.

That was not an e-mail notification that the item was backordered.
You said nothing about it being backordered, only that it was no
longer available. These terms are not identical.

I didn't say that you shipped the order without the item. Of course
that did not happen.

You say that you sent me an e-mail notification that the second order
was being canceled? To what e-mail address did you send that
notification? Because, I did not receive it.

Reply to what notification? For the second order, I replied to the
order CONFIRMATION. There was no notification that you canceled the
order. I only found out that the order was canceled because, after
waiting a week with no shipping notification, I went to the website
and checked the status of my order.

Look at the history in these messages. There was NO NOTIFICATION of
the order being canceled. Please take a moment and think about that.

You seem very angry at what has happened, but everything that has
taken place was in your control. You claim that you sent out
notifications, but I did not receive them. That is the root of the
Dear Sir,

All notifications are sent out automatically when ever an adjustment is made to an order. This includes the confirmation email that is sent when you place an order, as well as any tracking email there after. I could not changed the status of your order without an email automatically being generated. If you did not recieve that email, I do appologize.

Jim Sul
I didn't get it because you didn't send it. If your system is broken,
that is unfortunate.

I'm sorry we couldn't be customer-merchant, and I appreciate your
(current) polite tone, but it was still a terrible shopping experience
and I'm still going to tell everyone I can about it, including the
messages you've sent me today.
You are amazing. Even when I try to be civil you are rude and obnoxious. Apparently you have nothing better to do. Yes I canceled your order... We reserve the right to refuse service to anyone and that includes you. You are a very difficult person and I do not want you or anyone like you as a customer. I'm sure you have heard that alot, if that bothers you.. oh well. I ask you now to move on. I can care less what you write about our company. You are one insignificant person who is complaining because he didn't get what he wanted. Grow up. I can assure you, our business will thrive without you.

Jim Sul

Don't shop at!

(See how I still link to the site? Apparently I reward companies that screw me over by giving them more traffic.)

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